About Trade Chemicals Europe BV
Trade Chemicals Europe BV is part of Clean and Solve.
Trade Chemicals Europe BV complies with the Data Protection Act 1998 (DPA) and the Privacy and Electronic Communications (EC Directive) Regulations 2003, as well as the General Data Protection Regulation, introduced in May 2018.
What information do we collect about you?
We collect information from you when you complete any form of registration/subscription with us, either online or offline, relating to our products and services, including (but not limited to): receiving our email newsletters; placing any form of promotion with us; or entering into sales with us.
Information collected may include: your name, email address, postal address, telephone number, job title, and order details.
We record interactions on our email newsletters (such as opens and clicks) to help us measure the effectiveness of our communications with you.
When you visit our website(s), certain information may automatically be collected from your device. This information many include: IP address, device type, unique device ID numbers, fingerprint, login information, browser type and version, time zone setting, operating system and platform, geographic location, and other technical information.
We may also collect information about how your device has interacted with the website(s), including pages accessed, visit dates and time, length of visits to certain pages, page interaction information, and referral source information.
We may also collect information from you separately when you access certain types of content, such as white papers or live chat conversations, or when you enter competitions or complete surveys.
If you register, your profile may be linked to previously recorded data on site interactions.
How is Information gathered?
- Directly when a user account is created.
- Indirectly, through browsing habits, web applications and so on.
- Using social sign-on - You may opt to create an account using an existing social profile. You will be asked whether you are happy to share basic information with our system in order to complete your account details.
- Website information is collected using cookies (see below).
How will we use information about you?
We collect information about you in order to deliver our products and services to you efficiently and accurately. We may also, from time to time, contact you via post, telephone or email regarding other products and services we think may be of interest to you, either from Clean and Solve / GBL Europe or other companies within the Trade Chemicals Europe BV service group.
We use information collected from the website to personalize your repeat visits to our website, and to collect data for statistical analysis purposes.
We will never share your information with others without your prior consent.
There are some circumstances, such as when accessing certain types of premium content (e.g. a white paper or a webcast), when we will pass on your details to a third party. You will always be asked to agree to this action separately and every time, and you may choose not to access such content if you do not want your details to be shared.
If you have chosen, as part of your registration, to receive special offers and information from third parties, we may send you information, via email, on behalf of selected third parties. In these circumstances, your email is not shared with anyone, and any such emails will come directly from us.
If you have chosen to receive such special offers and information by post and/or telephone, the appropriate details (either postal address or telephone number only) will be shared for one-time use with the third-party in question. Such third parties are obliged to sign an agreement with us to ensure any such data is only used for that single purpose and is not subsequently used or shared.
Accessing your information and preferences
All registered customers and all recipients of our email newsletters have an account with us. Your account allows you to select what information you receive from us, and how you receive that information. You can opt out of any individual newsletter at any time.
Unsubscribing and your right to be forgotten
If you no longer wish to receive anything from us, your options are as follows:
- Check the box ‘Unsubscribe’ within your account. We will retain your details, but only to ensure you are suppressed from any other list we may acquire at a later date. You will no longer receive any communications from us.
- If you want to exercise your right to be forgotten, you should email [email protected] and ask for your account to be entirely deleted. However, because we will no longer have any record of you and your details, it is possible that we may later acquire your details as a prospect (under ‘legitimate interest’), and therefore you may receive information from us some time in the future.
Cookies are used on our website(s) to provide a better user experience. We do this by placing a small text file on your device to track how you use the website, to record or log whether you have seen messages we display, to keep you logged in to the website, where applicable, to track access, and display adverts or content.
Some cookies are required to enjoy and use the full functionality of our website(s).
How to contact us
Support I :+31 (0)85 888 3500
Support II :+32 (0)266 908 66
Fax: +32 (0)266 92 844
By email: [email protected]
Trade Chemicals Europe BV
7887 EV Erica